Fill in your details and click Generate Grievance Letter to create a formal, professional workplace complaint.
An informal grievance is a conversation or low-key written note asking for a situation to be resolved. A formal grievance is a written complaint submitted under your employer grievance procedure, which triggers a formal investigation, a hearing and a written response. Once you submit a formal grievance, your employer is legally obligated to follow their procedure. This tool generates a formal grievance letter.
Avoid: personal attacks on character rather than descriptions of behaviour; vague language without specific dates or events; emotional language in the factual sections (save this for the impact section); threats of legal action in the opening letter unless you have taken legal advice; and speculation about motives. A grievance letter is strongest when it reads like a factual report.
In most jurisdictions, dismissing or penalising an employee for raising a good-faith grievance is itself unlawful. In Canada it may constitute constructive dismissal or reprisal under employment standards legislation. In the UK it is automatically unfair dismissal. In Australia it is adverse action under the Fair Work Act. Document any changes in your treatment after submission and if retaliation occurs, seek legal advice immediately.
Your employer should acknowledge receipt, investigate the complaint (which may include interviews with you, witnesses and the person the grievance is about), hold a formal hearing where you can present your case and be accompanied, and issue a written decision. If you are unhappy with the outcome, you typically have the right to appeal within a set timeframe. In the UK this must all happen within a reasonable timeframe (typically 5 working days for initial response).
You do not need a lawyer to submit a grievance, but you should strongly consider legal advice before submitting if your grievance involves potential discrimination, constructive dismissal, whistleblowing or criminal conduct. In Canada your provincial employment standards office, in the UK the ACAS early conciliation service, and in Australia the Fair Work Commission can all provide guidance. Most employment lawyers offer a free initial consultation.
This is a genuine conflict of interest. In your letter, explicitly note the conflict and request that the investigation be handled by someone who does not report to or have a close working relationship with the person the grievance is about. If your company has a parent company or board, you may be able to escalate to them. If the conflict cannot be resolved internally, this strengthens your case for external escalation to an employment tribunal or labour board.